Patient Portal

Welcome to Our Patient Portal

Our team is committed to providing comprehensive, quality care through collaboration with knowledgeable professionals and a passion for innovative technology. We look forward to seeing you again or meeting you for the first time.

Patients already under the care of an optometrist can trust their provider for all primary eye care needs. If you would like to request an appointment with Prism Eye Institute, please discuss your care with your current optometrist and request a referral.

PLEASE NOTE: With patient access to eye care services now increasing in Ontario, we are no longer accepting requests from the public for e-Assessments. If you are a non-Prism patient who requires care, please see your optometrist or family doctor.

If you do not have an optometrist, you can find one in your area on the College of Optometrists of Ontario Website.

If you are not under the care of an optometrist, you can request an appointment with a Prism optometrist HERE.

Contact us for Eye Health Issues or Prescription Refills

Cancel, Confirm or Modify Appointment

Please note that staff review incoming messages Monday to Friday from 8:00am to 5:00pm. Incoming messages are NOT reviewed on Saturdays, Sundays or statutory holidays.

What You Should Know About Your Eye Exam

To make the most of your appointment, please fill out your patient intake form before coming in.

On the day of your appointment:

Bring a list of medications you currently use, including eye drops.
A friend or family member is welcome to accompany you, especially for your first appointment.
Please allow one–two hours for your appointment. Eye emergencies may cause wait times to vary.
Please allow forty-eight hours notice if you need to cancel your appointment. Service fees will apply to cancellations within forty-eight hours and missed appointments.

What to Expect During Your Appointment

During your comprehensive eye exam at Prism Eye Institute, we’ll assess the overall health of your eyes through various tests, including visual acuity and eye pressure, and discuss your medical and vision history.

Our friendly and knowledgeable team is here to answer any questions you may have about your vision. We’re dedicated to helping educate and empower you regarding your ocular health.

Do I Need a Referral for Appointments?

You can request an appointment directly with our office for the following:

Eye health checkups, eye health concerns, and changes in your eyesight
Screening for diabetes, glaucoma, cataracts, and macular degeneration
Eyeglasses and contact lenses
Evaluations for laser eye surgery

Patients already under the care of an optometrist can trust their provider for all primary eye care needs. If you would like to request an appointment with Prism Eye Institute, please discuss your care with your current optometrist and request a referral.

Some reasons prompting a referral from your doctor can include:

Experience Excellence in Patient Care

Our team is committed to providing comprehensive, quality care through collaboration with knowledgeable professionals and a passion for innovative technology. We look forward to seeing you again or meeting you for the first time.

Patients already under the care of an optometrist can trust their provider for all primary eye care needs. If you would like to request an appointment with Prism Eye Institute, please discuss your care with your current optometrist and request a referral.